U.S experts say retail systems methods in the form of robots, vending machines, and the use of touch screen kiosk are to blame for individual job losses as they are increasingly replacing workers

The Los Angeles Times documented that as shoppers become more familiar with using self-service units, the loss of retail positions is hampering the nation’s high unemployment rate.

It is estimated one in 10 Americans are employed in the retail industry however businesses tend to be progressively turning to technology and its particular benefits to sell more products, enhance customer experience and employ fewer employees.

In January 2011 there were 14.5 million U.S retail workers, down 1.1 million from three years ago.
Experts say the trend is a worry and that retail jobs could soon disappear altogether.

Nevertheless, it’s less about total human replacement and more a case of better placing staff and giving clients the convenience of being able to opt for a kiosk should they wish.

In numerous conditions automatic is not a “nice to have” but a necessity, especially in places where speed is essential; automating the best services for example with an internet kiosk brings great advantages to both a company and its clients.

With that said, no matter how tech-savvy humans become machines cannot deal completely with 100% of situations and for that reason a careful stability of staff to kiosks is a must.

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